Telecommunicator of the Year

2023Telecommunicator of the Year
Chelsea Dertz
The METCAD Telecommunicator of the Year for 2023 is awarded to Chelsea Dertz.

Chelsea has been a METCAD telecommunicator since August 2021, continuing her public safety dispatch career which she started in Kankakee County in 2017. Her well-rounded background was instrumental in her success during the training program as she was able to see the whole public safety picture and even assist others, largely due to her previous dispatch experience. She came to METCAD at a time when a new dispatch software system had been implemented, and luckily for us she had used that same system at her previous center. She was a great resource to her co-workers during that first year as we worked through the learning curve, and she continues to help those that struggle with certain issues on the software.

Chelsea is always very professional, both on the phone and the radio. She addresses the callers’ concerns with empathy and respect while remaining focused on getting the information necessary for the first responders. She is skilled at not being pulled into the callers’ emotional state and keeps them cooperative and answering questions to help ensure responder safety. She also maintains that same professional demeanor in the console room with her co-workers which goes a long way to a harmonious work environment. She handles her work independently and makes it look easy; and still jumps in to help others when they get busy. Chelsea makes herself available for overtime slots whenever she’s needed, and she frequently will take assignments to help her co-workers.

Most recently Chelsea has stepped up to be a mentor to the newly hired TC staff. She uses this platform to be supportive and encouraging to new employees and to be an empathetic ear for them when needed. We appreciate Chelsea’s dedication and positive attitude that she brings to the organization daily.

Congratulations Chelsea!
 
Previous Telecommunicators of the Year
     
Sue Ellen Finkenbiner
1987
Margie Rhodes
1988
Jennifer Shreves
1989
     
Greg Abbott
1990
Cheryl Thurman
1991
Laurie Farrar
1992
     
Linda Clark
1993
Sue Ellen Finkenbiner
1994
Cory Haines
1995
     
Sue Ellen Finkenbiner
1996
Ann Jack-Haluzak
1997
Betsy Dean
1998
     
Lore Dickerson
1999
Cory Haines
2000
Carolyn Cunefare
2001
     
Karen Clevenger
2002
Julie Little
2003
Brian Peddycoart
2004
     
Lance Buyno
2005
Jenny Frost
2006
Charity Moser
2007
     
Matt Hollenback
2008
August Voges
2009
Brad Hardcastle
2010
     
Jeremy Ausmus
2011
Brent Daugherty
2012
Hanna Allen
2013
     
Jason Hayes
2014
Brad Hardcastle
2015
Mendy Beasley
2016
     
Caitlin Haas
2017
Matt Hollenback
2018
Lance Buyno
2019
     
Travis Wallin
2020
Amy Schmitt
2021
Karen Clevenger
2022