Contact Us

METCAD 9-1-1
1905 E Main St.
Urbana, IL 61802 

Emergency - 911
Non-Emergency - 217-333-8911
Administrative Office - 217-333-4348  

METCAD Administration

Ralph Caldwell
Director
217-333-0550
ralph.caldwell@champaignil.gov

Jeff Wooten
Deputy Director
217-265-4101
jeffrey.wooten@champaignil.gov

Kristin Wright
METCAD Technician
217-366-2106
kristin.wright@champaignil.gov

Hilary Nieman
Administrative Assistant
217-333-2781
hilary.nieman@champaignil.gov

METCAD Operations

Betsy Smith
Operations Manager
217-265-4110
betsy.smith@champaignil.gov

Brent Daugherty
Supervisor
217-366-1866
brent.daugherty@champaignil.gov

Jennifer Frost
Supervisor
217-265-4124
jennifer.frost@champaignil.gov

Technical Services

Jay Rubin
Systems Administrator (CAD)
217-265-5185
jay.rubin@champaignil.gov

Randy Dhom
Communications Systems Specialist
217-265-6973
randy.dhom@champaignil.gov

Bradley Hardcastle
Systems Administrator (CAD)
217-333-9889
bradley.hardcastle@champaignil.gov

David Miller
Network Administrator
217-333-2380
david.miller@champaignil.gov

Jarrod Thomas
Systems Administrator (RMS)
217-300-4592
jarrod.thomas@champaignil.gov

Specific Services

Freedom of Information Act
Kristin Wright
217-366-2106
METCAD FOIA Portal

Premise Alert Program - Additions and Updates
Betsy Smith
217-265-4110
betsy.smith@champaignil.gov

9-1-1 Database/Network/Call Routing
Jeff Wooten
217-265-4101
jeffrey.wooten@champaignil.gov

Master Street Address Guide (MSAG)
Jay Rubin
217-265-5185
jay.rubin@champaignil.gov

Radio Additions and Alias Changes
Randy Dhom
217-265-5185
randy.dhom@champaignil.gov

Arrange a Tour or Public Speaker
Brent Daugherty
217-366-1866
brent.daugherty@champaignil.gov

Run Card Changes/Response Search Order
Jay Rubin
217-265-5185
jay.rubin@champaignil.gov

Text Paging Changes & Additions
Brad Hardcastle
217-333-9889
bradley.hardcastle@champaignil.gov

WEBCAD User Additions & Changes
David Miller
217-333-2380
david.miller@champaignil.gov

Tyler CAD Issues
Brad Hardcastle
217-333-9889
bradley.hardcastle@champaignil.gov

Shield Force/Crew Force
Brad Hardcastle   
217-333-9889
bradley.hardcastle@champaignil.gov

Tyler RMS Issues
Jarrod Thomas
217-300-4592
jarrod.thomas@champaignil.gov