About Us

METCAD is a consolidated dispatch center which was established in June of 1979 with 9 Telecommunicators and an Administrative staff of two. When established, METCAD served the Police Departments in Champaign, Urbana and the University of Illinois. In 1983, the Champaign County Sheriff's Office joined METCAD and in 1988 METCAD merged with FIRECOMM to consolidate fire and police dispatching services.

Today, METCAD answers emergency 9-1-1 calls for all of Champaign County. With a staff of 33 Telecommunicators, 3 Supervisors, 1 Operations Manager, 4 Technical Staff Members and 3 Administrative Staff Members, we provide direct dispatch service for all law enforcement and fire agencies through-out Champaign County.

METCAD is active in the National Emergency Number Association (NENA) as well as the Illinois Chapter of NENA (INENA). Likewise, we are active in the Association of Public safety Communications Officials (APCO) and the Illinois Chapter of APCO (IAPCO). METCAD implemented a county-wide Enhanced 9-1-1 system on March 5, 1996.

METCAD is funded by contributions from member public safety agencies as well as a surcharge on each land line telephone and wireless device billed to an address in the county.  This surcharge helps pay for 9-1-1 services in Champaign County.


Mission & Core Values

Mission Statement:

Public safety through quality service

Core Values:

Respect for Others


Customer Service


METCAD Organizational Chart