Telecommunicator of the Year
| 2022 Telecommunicator of the Year | ||
 |
||
| Karen Clevenger | ||
| Please join METCAD in congratulating Karen Clevenger on being
named this year's METCAD Telecommunicator of the Year 2022!!
Thank you, Karen, for all of your hard work over the past year! Karen has served METCAD in several positions over her 24-year career and has excelled in every step. Karen started her METCAD career as a Telecommunicator I in 1998. She became a TC II in 2002, was named TC of the Year that year as well, then was promoted to Telecommunicator Supervisor in 2004. She holds an Emergency Medical Dispatcher-Quality Assurance certification, leads the METCAD Public Relations team, is a CPR Instructor for METCAD staff and Parkland College, and daily handles the complicated work schedule for the console room, among other administrative duties. Karen was nominated for this award by several members of the TC staff, largely for her contribution in the console room working as a call taker/dispatcher during the recent staffing shortage. The nominations specifically note her willingness to re-learn the job after almost 15 years of not performing those duties. She took the initiative to spend time on the console with a trainer to get her skill level back to where she could keep up with the workload. She continued to accept hours to prevent the TC staff from working unwanted, and particularly unpleasant, additional overtime hours. In the last 12 months, she worked nearly 500 hours on the console. The telecommunicators also praised her great customer service with the callers and with the user agencies, citing her as a great example for ALL dispatchers to emulate. She shows great professionalism in the console room and the other TCs appreciate seeing her working. Karen remains positive and eager to help out when needed. Karen has also been instrumental in guiding the line staff through some very difficult times while working directly with them in the console room. Karen has gone above the requirements of her position and is a wonderful example of an excellent METCAD employee. Our heartfelt congratulations go out to Karen for the numerous nominations and for being this year’s recipient of the METCAD Telecommunicator of the Year! |
||
| Previous Telecommunicators of the Year | ||
| Sue Ellen Finkenbiner 1987 |
Margie Rhodes 1988 |
Jennifer Shreves 1989 |
| Greg Abbott 1990 |
Cheryl Thurman 1991 |
Laurie Farrar 1992 |
| Linda Clark 1993 |
Sue Ellen Finkenbiner 1994 |
Cory Haines 1995 |
| Sue Ellen Finkenbiner 1996 |
Ann Jack-Haluzak 1997 |
Betsy Dean 1998 |
| Lore Dickerson 1999 |
Cory Haines 2000 |
Carolyn Cunefare 2001 |
| Karen Clevenger 2002 |
Julie Little 2003 |
Brian Peddycoart 2004 |
| Lance Buyno 2005 |
Jenny Frost 2006 |
Charity Moser 2007 |
| Matt Hollenback 2008 |
August Voges 2009 |
Brad Hardcastle 2010 |
| Jeremy Ausmus 2011 |
Brent Daugherty 2012 |
Hanna Allen 2013 |
| Jason Hayes 2014 |
Brad Hardcastle 2015 |
Mendy Beasley 2016 |
| Caitlin Haas 2017 |
Matt Hollenback 2018 |
Lance Buyno 2019 |
| Travis Wallin 2020 |
Amy Schmitt 2021 |
Karen Clevenger 2022 |