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Category: 9-1-1
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911Text A

 

METCAD now has the ability to handle emergency SMS text messages sent to 9-1-1 in Champaign County.  METCAD’s new Text to 9-1-1 service will benefit those who cannot safely call 9-1-1 in an emergency, as well as individuals who are deaf, hard of hearing, or have a speech impairment.

To send a Text to 9-1-1, simply put “911” in the “To” section of your text message, then include information about the emergency and its location in the body of the text.  9-1-1 operators will have the ability to text the sender back to request additional information or to confirm that help is on the way.

Text to 9-1-1 may be most appropriate when:

METCAD staff has tested Text to 9-1-1 extensively over the last several months and is now making this service available to the public.  Mobile phone users with a major wireless carrier (Verizon, AT&T, Sprint, T-Mobile) and a texting plan can utilize Text to 9-1-1.  Consumders using other wireless providers should contact their carrier directly to dtermine if they support Text to 9-1-1 in your area.  Consumers should not send "test" text messages to 9-1-1.

When Texting to 9-1-1, remember to:

Important information about Text to 9-1-1: