Illinois State Law does not allow the connection of auto dialer devices which automatically dial the number 9-1-1.  Specific language can be found below.  This includes devices which can be activated by a user wearing a pendant type of device or medical notification type devices.  This law is in place because these devices frequently are activated accidentally and occasionally malfunction, tying up 9-1-1 lines and first responders.  In addition, METCAD does not accept auto dialer alarms on any of our emergency or non-emergency lines.  Here are some suggested options for using such devices:

Connect them to an alarm company

Connect them to a private answering service

Program them to dial a reletive, friend or neighbor


From the Illinois Administrative Code:

TITLE 83: PUBLIC UTILITIES
PART 725 STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS
CHAPTER I: ILLINOIS COMMERCE COMMISSION
SECTION 725.510 ELECTRONIC COMMUNICATION DEVICES

Except for the purpose specifically indicated and authorized by law, the installation of or connection to the 9-1-1 system network of an automatic alarm, automatic alerting device, or mechanical dialer that causes the number 9-1-1 to be dialed is prohibited in a 9-1-1 system (e.g. elevator one button phones, security pole one button phones, or burglar alarms).