Welcome to the METCAD 9-1-1 Homepage

Thank you for taking time to visit our web site.  METCAD 9-1-1 is the primary Public Safety Answering Point (PSAP) serving Champaign County, Illinois.  We hope that the information provided here is informative and useful.  Please let us know if we can answer any additional questions you may have.  You can reach us by clicking on Contact METCAD in the bar above.

Thanks again for visiting - enjoy your stay!!

Meeting Agendas PDF Print E-mail
Written by Administrator   
Monday, 29 July 2013 12:53

METCAD Policy Board and Emergency Telephone System Board meeting agendas are published prior to each meeting and can be accessed by clicking on the Meeting Agendas link in the top navigation bar or under the About METCAD section in the left hand column menu.

Do You Know About the Premise Alert Program?

The Illinois Premise Alert Program allows you to register an address where a person with special needs lives to assist first responders in the event of an emergency.  METCAD is pleased to provide this service to Champaign County residents.  For more information, please click on Premise Alert Program in the left hand column.

Is your business in compliance with 9-1-1 laws?

Under Illinois law, after June 30, 2000, any entity that installs or operates a private business switch service and provides telecommunications facilities or services to businesses shall assure that the system is connected to the public switched network in a manner that calls to 9-1-1 result in Automatic Number Information (ANI) and Automatic Location Information (ALI) being transmitted.  For more information, please click HERE.

Last Updated on Thursday, 17 November 2011 20:15
How do I avoid unintentional calls to 9-1-1?

Each day, METCAD 9-1-1 Telecommunicators handle dozens of unintentional calls to 9-1-1 from cell phones. Typically these are phones that are laying on the seat next to the driver or passenger or phones that are tucked away in a purse or a pocket. On occasion, the speed dial button for 9-1-1 or the redial button is pressed by accident. When this occurs, 9-1-1 Telecommunicators hear everything going on in the car, conversations, singing with the radio, yelling at the kids, etc. This needlessly ties up 9-1-1 Telecommunicators and telephone lines that could be needed for emergencies. You can avoid these unintentional calls in just a few easy steps!

There are several solutions that you should be aware of.

  • Do not program 9-1-1 into a speed dial position.
  • Always make sure your cell phone is positioned so that the buttons can not be accidentally pressed (such as in a pocket or purse).
  • Purchase a commercially available protective device for the digit 9 or 1 that will protect these digits from being accidentally depressed.

We appreciate your assistance in trying to reduce the number if unintentional calls to 9-1-1!

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