METCAD 9-1-1 of Champaign County, Illinois, is continuously hiring for Telecommunicator I in a multi-discipline, multi-jurisdictional communications center. Candidates are required to complete the following steps to be considered for the position.
1. Register, schedule the E-Comm Test and complete the application via NTN. Incomplete applications will not be accepted.
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Once on the NTN website make sure to scroll to Illinois, select METCAD 9-1-1 and click on continue.
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2. E-Comm Test completion via NTN. Candidates must receive the following passing scores to be considered:
a. Call Taker section: 53 or above
b. Notes section: 64 or above
c. Dispatch section: 43 or above
3. Typing Test completion via NTN, typing at least 6000/kph (approximately 24 wpm), with at least 90% accuracy.
4. E-Comm National Computer Simulations test via NTN.
5. Attestation signed and submitted via NTN by uploading the signed document to your account.
Candidates successfully passing the steps above, will then be invited to move through the remainder of the hiring process which may include:
1. Telephone interviews.
2. In-person interviews.
3. Reference and background checks.
4. Contingent offer of employment.
5. Job preview sit along with a current Telecommunicator.
6. Drug screening, hearing test, psychological evaluation, and a fingerprint-based criminal history check.
7. Confirmed offer of employment.
Job Description: Performs emergency and non-emergency telephone and two-way radio communication work for police, fire, and ambulance services; does related work as required.
Salary Information: $23.82/hour. Annual step increases for the first 5 years.
Job Requirements:
· Must be 18 years or older by date of hire.
· U.S. Citizen, or legally authorized to work in the United States (must meet I-9 requirements at time of hire).
· High School diploma, or equivalent by date of hire.
· Ability to work shifts, weekends, holidays, and overtime.
· Ability to solve problems and provide excellent customer service in stressful situations.
· Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase.
· Experience with dispatching, customer service, and computer use are preferred.
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Full Job Description, please click here.
Full Benefits information, please click here.
Department overview, please click here.
Area Information, please click here.