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2022 Telecommunicator of the Year
Please join METCAD in congratulating Karen Clevenger on being named this year's METCAD Telecommunicator of the Year 2022!! Thank you, Karen, for all of your hard work over the past year!
Karen has served METCAD in several positions over her 24-year career and has excelled in every step.
Karen started her METCAD career as a Telecommunicator I in 1998. She became a TC II in 2002, was named TC of the Year that year as well, then was promoted to Telecommunicator Supervisor in 2004. She holds an Emergency Medical Dispatcher-Quality Assurance certification, leads the METCAD Public Relations team, is a CPR Instructor for METCAD staff and Parkland College, and daily handles the complicated work schedule for the console room, among other administrative duties.
Karen was nominated for this award by several members of the TC staff, largely for her contribution in the console room working as a call taker/dispatcher during the recent staffing shortage. The nominations specifically note her willingness to re-learn the job after almost 15 years of not performing those duties. She took the initiative to spend time on the console with a trainer to get her skill level back to where she could keep up with the workload. She continued to accept hours to prevent the TC staff from working unwanted, and particularly unpleasant, additional overtime hours. In the last 12 months, she worked nearly 500 hours on the console.
The telecommunicators also praised her great customer service with the callers and with the user agencies, citing her as a great example for ALL dispatchers to emulate. She shows great professionalism in the console room and the other TCs appreciate seeing her working. Karen remains positive and eager to help out when needed. Karen has also been instrumental in guiding the line staff through some very difficult times while working directly with them in the console room. Karen has gone above the requirements of her position and is a wonderful example of an excellent METCAD employee.
Our heartfelt congratulations go out to Karen for the numerous nominations and for being this year’s recipient of the METCAD Telecommunicator of the Year!
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